Privacy Policy
Last updated: 19 September 2026
Who We Are and Our Role as Data Controller
redstepza operates as the data controller for the purposes of this privacy policy. We are a company based in the United Kingdom specialising in professional video operations, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. Our registered address is Holmbush Road, London, SW15 3LE and we can be contacted at [email protected] or +44 7575 701535.
Scope of This Privacy Notice
This notice applies to all visitors to our website, users of our services, business contacts, job applicants and anyone whose personal data we process in connection with our commercial activities. It explains how we collect, use, store and share information about individuals located in the United Kingdom.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete forms, subscribe to updates or communicate with us. This includes identification details, contact information, professional credentials and technical data such as IP addresses and device identifiers. We may also receive information from third-party service providers, public sources and analytics platforms in the course of delivering media feed services.
Purposes of Processing and Legal Bases
We process personal data to provide and improve our media feed services, respond to enquiries, manage contracts, comply with legal obligations, send service-related communications and, where appropriate, conduct direct marketing. Each purpose relies on a lawful basis such as contract performance, legal obligation, legitimate interests or consent, depending on the context of the interaction.
Requirement to Provide Data and Consequences
Supplying certain personal data is necessary to access our services or enter into contracts with us. Failure to provide required information may prevent us from delivering feeds, processing requests or fulfilling regulatory requirements, resulting in restricted access or inability to proceed with business relationships.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to ensure website functionality, analyse usage and support service delivery. Details of the specific cookies employed and how to manage preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner.
Processors, Recipients and Legal Disclosures
We engage carefully selected processors and service providers such as hosting companies, analytics providers and technical support partners to assist with media operations. Personal data may also be disclosed to regulatory authorities, law enforcement or other third parties when required by law or to protect our legitimate interests.
International Data Transfers
Some of our service providers are located outside the United Kingdom. When personal data is transferred internationally we rely on appropriate safeguards including standard contractual clauses approved by the UK Government and binding corporate rules where applicable, to ensure an equivalent level of protection.
Data Retention Periods
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, or to resolve disputes. Retention periods vary by data category; for example, contract-related records are kept for six years after the end of the relationship, while marketing consent records are retained until consent is withdrawn.
Security and Data Minimisation
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or damage. These include encryption, access controls and regular security reviews. We apply data minimisation principles so that only information necessary for the stated purposes is collected and processed.
Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018 you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability. To exercise any of these rights please contact us using the details provided above.
Withdrawing Consent and Objecting to Marketing
Where processing is based on consent you may withdraw that consent at any time by contacting [email protected]. You can also object to direct marketing at any time and we will cease such processing without undue delay.
Right to Complain to the Supervisory Authority
If you believe your personal data has been processed unlawfully you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post.
Children’s Privacy
Our services are intended for professional and commercial users. We do not knowingly collect personal data from children under the age of 18. If we become aware that such data has been collected we will take steps to delete it promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics we perform are used solely to improve service quality and do not result in automated decisions affecting you.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in law, technology or business practices. The current version will always be available on our website with the last updated date clearly displayed. Continued use of the site after changes constitutes acceptance of the revised policy.